Neheilis Senior Care, Ltd. (“Neheilis,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding personal information in accordance with:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)
  • Alberta’s Personal Information Protection Act (PIPA)
  • The General Data Protection Regulation (GDPR) (European Union, where applicable)
  • Other applicable federal and provincial privacy laws

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. What Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Information submitted through contact forms
  • Service inquiry details
  • Billing or payment-related information (if applicable)

B. Health-Related Information

If you become a client, we may collect limited personal health information necessary to provide non-medical home care services. Such information is handled with strict confidentiality and in accordance with applicable health privacy laws.

C. Automatically Collected Information

Through cookies and analytics tools, we may collect:

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Date/time of visit
  • Referral source

Please refer to our Cookie Policy for additional details.

2. How We Use Your Information

We use personal information for the following purposes:

  • Responding to inquiries
  • Providing home care services
  • Scheduling and coordinating care
  • Processing payments
  • Improving website performance
  • Complying with legal and regulatory requirements
  • Protecting against fraud and security risks

We only collect and use information necessary for identified purposes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Union, we rely on:

  • Consent (for cookies, marketing communications)
  • Contractual necessity (to provide requested services)
  • Legal obligation (regulatory compliance)
  • Legitimate interest (security, fraud prevention, operational improvement)

You may withdraw consent at any time.

4. Disclosure of Personal Information

We do not sell personal information.

We may disclose information to:

  • Authorized employees and care providers
  • Service providers (e.g., website hosting, IT support, payment processors)
  • Regulatory authorities when required by law
  • Legal representatives if required

All third parties are required to protect your information in accordance with privacy laws.

5. International Data Transfers

Your information may be stored or processed outside Alberta or Canada.

Where international transfers occur, we implement appropriate safeguards, such as:

  • Contractual data protection agreements
  • Secure cloud hosting standards
  • Standard Contractual Clauses (for GDPR compliance)

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Meet legal or regulatory requirements
  • Resolve disputes

When information is no longer required, it is securely deleted or anonymized.

7. Security Measures

Neheilis Senior Care, Ltd. implements reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access
  • Disclosure
  • Loss
  • Misuse
  • Alteration

However, no method of electronic transmission or storage is 100% secure.

8. Your Rights Under PIPEDA (Canada)

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent (subject to legal limitations)
  • File a complaint with the Office of the Privacy Commissioner of Canada

9. Your Rights Under GDPR (EU Visitors)

If applicable, you have the right to:

  • Access your data
  • Rectify inaccurate data
  • Erase your data
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint with your local supervisory authority

10. Children’s Privacy

Our services are not directed toward children under the age of 16. We do not knowingly collect personal information from minors without parental or guardian consent.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. The “Last Updated” date indicates when revisions were made.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Neheilis Senior Care, Ltd.
355 Nolancrest Hts NW
Calgary, AB, Canada
Tel: 403-681-5654
Email: info@neheiliscare.ca

If you are not satisfied with our response, you may contact:

  • Office of the Privacy Commissioner of Canada
  • Alberta Information and Privacy Commissioner
  • Your local EU supervisory authority (if applicable)