Notice of Privacy Practices

Health Information Privacy Notice

Neheilis Senior Care, Ltd.
355 Nolancrest Hts NW
Calgary, AB, Canada
Tel: 403-681-5654
Email: info@neheiliscare.ca

Effective Date: 02/23/2026
Last Updated: 02/23/2026

Our Commitment to Your Privacy

Neheilis Senior Care, Ltd. understands that health-related information about you is personal and sensitive. We are committed to protecting your personal health information (“PHI”) in accordance with:

  • Alberta’s Personal Information Protection Act (PIPA)
  • The Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Applicable health privacy standards
  • HIPAA-style best practices (where applicable)

This Notice describes how we may use and disclose your health information and explains your rights regarding that information.

1. What Is Personal Health Information (PHI)?

Personal Health Information may include:

  • Name, address, phone number
  • Date of birth
  • Care assessments
  • Service plans
  • Health conditions relevant to care
  • Medication information (if applicable)
  • Emergency contact details
  • Billing records related to care

2. How We Use and Disclose Health Information

We may use or disclose your health information for the following purposes:

A. To Provide Care

  • Developing and updating your care plan
  • Coordinating services
  • Communicating with caregivers and authorized family members

B. Payment & Billing

  • Processing payments
  • Verifying coverage (if applicable)
  • Issuing invoices

C. Health Care Operations

  • Quality improvement
  • Staff training
  • Internal audits
  • Licensing and compliance reviews

D. Legal & Regulatory Requirements

We may disclose information when required by law, including:

  • Court orders
  • Public health reporting
  • Government inspections

E. With Your Authorization

Any other use or disclosure of your health information will require your written authorization.

You may revoke authorization at any time in writing.

3. Your Rights Regarding Your Health Information

You have the right to:

1. Access Your Information

Request a copy of your care records.

2. Request Corrections

Ask us to correct inaccurate or incomplete information.

3. Request Restrictions

Ask us to limit certain uses or disclosures.

4. Confidential Communications

Request communication through specific methods (e.g., phone, email, mail).

5. Receive an Accounting of Disclosures

Request a record of certain disclosures of your health information.

6. Withdraw Consent

Withdraw previously provided consent, subject to legal limitations.

4. How We Protect Your Information

Neheilis Senior Care, Ltd. maintains safeguards to protect your health information, including:

  • Secure electronic record systems
  • Password-protected databases
  • Limited access controls
  • Staff confidentiality agreements
  • Secure document disposal procedures

While we use industry-standard security measures, no system is completely secure.

5. Breach Notification

If a breach occurs involving your personal health information that poses a real risk of significant harm, we will notify you in accordance with applicable privacy laws.

6. Complaints

If you believe your privacy rights have been violated, you may file a complaint without fear of retaliation.

Contact:

Neheilis Senior Care, Ltd.
Tel: 403-681-5654
Email: info@neheiliscare.ca

You may also file a complaint with:

  • Office of the Information and Privacy Commissioner of Alberta
  • Office of the Privacy Commissioner of Canada

7. Changes to This Notice

We reserve the right to update this Notice at any time. The revised notice will apply to all information we maintain.

Acknowledgment of Receipt

Clients may be asked to sign an acknowledgment confirming receipt of this Notice of Privacy Practices.